Need help setting up your account to report an outage with Miami Valley Lighting? Check out our frequently asked questions below.

If you still have questions, we’re happy to help. Please contact us.

Account Setup

Do I have to create an account to report an outdoor or street light outage?

Yes. Having an account will allow you to log in and check the status of your outage. To set up an account, we just need your name and email address.

If I have multiple people reporting outages in my organization, should I create a single account or have everyone create individual user accounts?

We recommend that you create a single account for your organization to report outages. This will enable you to check the status of all outages reported by your organization on a single page. We do not have the ability to link accounts.

Can I change my password or edit my contact information?

Yes, please click here to go to your Account page to make updates.

Outage Reporting

Will I receive an email confirmation when my outage is repaired?

Yes. Please add mvlt@dplinc.com to your contacts to help prevent our emails from going to your junk mail.

If I’m part of a government municipality, can I see outages reported by residents?

No, we do not have the ability to link accounts.

My outage was denied. What does that mean?

We typically deny outages for one of two reasons:

  1. We have already received a service request for the light you reported.
  2. We do not service the light you reported. All lights serviced by Miami Valley Lighting have a five digit pole number on a black and white sign six feet up from the ground.

Please contact us if you feel your outage does not fit this criteria, or if you have any questions.